Refund policy
Can I Return My Item?
We are confident that you will be satisfied with your purchase. However, if you are not completely happy, we offer a 30-Day Money Back Guarantee in addition to your statutory rights. You may return your order within 30 days of receiving your product for a full refund of the product price (excluding postage and packaging charges), provided the item is in a resalable condition, in its original packaging, and includes all instructions, contents, and any free or bonus items received.
Please ensure that products are returned in their original packaging when possible. If the original packaging is unavailable, please pack the item securely and label it clearly with your order number.
To begin your return under our 30-day policy, please click below.
For complete details about our returns policy, please refer to our terms and conditions.
If your item is damaged, faulty, or you wish to claim under your product warranty, please contact our Customer Service team before returning your item by calling 0344 800 0631 (Standard Rate) or emailing support@ukcopperfit.com
For other returns under warranty, we have partnered with EVRi to streamline the return process.
Note: Returns via the EVRi Portal will incur a charge. To discuss how return item for free, please contact our Customer Service team at 0344 892 9675 (Standard Rate) or email support@ukcopperfit.com
Guidelines for Processing Your Return:
EVRi Home Collection Service (Printer Required)
We have partnered with EVRi for a convenient return experience. Click the button below to print your label and arrange a collection from your preferred address for just £6.99.
EVRi Local Parcelshop Drop-off
Alternatively, you can drop off your packaged item at your local EVRi Parcelshop for just £3.99. Click the button below to print your label, or request label printing at your local Parcelshop.
For returns with EVRI, please ensure your parcel meets the following criteria:
Maximum Weight: 15 kg
Maximum Length: 120 cm
Maximum Volume: 225 cm
Post Office (No Printer Required)
If you prefer to return your item via the Post Office, follow the packaging instructions under “How do I return an item?” and return it to your local Post Office, retaining the tracking reference. The cost will depend on the size and weight of the item.
Click the image below to find your nearest Post Office
The return address is
High Street TV Returns,
Advanced Supply Chain,
6 Cowley Way,
Chapeltown,
Sheffield,
S35 1QP
Returning Items for Free
To check if you qualify for a free return, please contact our Customer Service Team at 0344 892 9675 or email support@ukcopperfit.com for details on obtaining a free return code.
Please note that cancellations and returns after the 30-Day Money Back Period will not qualify for a full refund.